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  MobileTrackingSystem  
This service is available only for handsets distributed by Samsung Electronics Italia S.p.A.
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Tracking
Check your repair status by putting IMEI or Future Service file number.  
IMEI:
File N.:
Restricted Area
Log in restricted area using your user name and password  
Username:
Password:
Find out your City Point
Search your City Point selecting zip code or province
  
Zip code:
Province:
The Service that makes the difference.
  Nowadays speed is essential, therefore Samsung offers top class Service only to handsets distributed by Samsung Electronics Italia S.p.A.
If is out of warranty.
  If your mobile is out of warranty, we give you the chance to have your phone repaired with no hidden charges.
  Online estimates.
Beyond Service.
  Samsung City Points provide a personalized Service according to your requirements:
standard: your claim will be dealt with within 7* days.
gold: your claim will be dealt with within 4* days.
platinum: your claim will be dealt with just within 2* days.
   
   
  Call our free number or look for the the most convenient City Point in "Find out your City Point".
 
* Average turn around time based on "in warranty" repairs.
Please remember that shipment is ALWAYS free of charge.